Advocate Radiology Billing
  • Powell, OH, USA
  • Hourly
  • Full Time

Advocate employees are paid biweekly. We are open Monday-Friday 8-5pm. We are closed for the 8 holidays! We offer affordable medical insurance with 3 different plan options! Advocate also offers vision, dental, voluntary life, optional FSA with dependent care and AD&D. The company provides short-term disability, long-term disability, HSA reward program and $20,000 of Life Insurance free! We have a 401K plan with a 3-month waiting period and a 4% match.

Advocate Radiology Billing and Reimbursement Specialists, LLC

Patient Services Representative 2nd Shift (12pm-9pm)

Customer Service


The Company

ADVOCATE Radiology Billing and Reimbursement Specialists, LLC  has been the benchmark leader in radiology billing since 1998. We have invested more capital in technology than any other radiology specific billing company in the industry. We provide a broad range of managed billing services to radiology practices and imaging centers nationwide. We have developed the most evolved radiology claims processing infrastructure focused specifically on radiology reimbursement, claims processing, and compliance.

We are proud of the company that has been built and are pleased at the work our employees accomplish regularly.  ADVOCATE is a friendly, enthusiastic and professional atmosphere. The management team consists of seasoned professionals who lead the Company to meet the challenges of tomorrow. Staff member share ideas and information to further the business goals for our clients. ADVOCATE always stands ready to provide assistant and support to one another. Our congenial, team oriented approach to our business accentuates the positive and constructively encourages personal development.   We work hard to promote good work/life balance. We recognize our team for their hard work and dedication by offering many fun activities and events to promote team work and create moments where we can all decompress.

We are seeking people committed to providing the best results for our clients and who have a strong work ethic toward achieving our performance and productivity goals. Each employee is a critical link in the processes we handle for our clients. Collaboration, communication, teamwork and a drama free environment are key. Our company is only as good as the collective value our team provides to clients. How we work and collaborate drives what we deliver. What we deliver creates the positive things we can celebrate. The results we celebrate defines who we are as a company.

Position Overview

The Patient Services Representative is responsible for taking back to back inbound calls from patients inquiring about their bills. This person must be able to work in a fast-paced environment on a set schedule and work with multiple systems simultaneously.

This position is a 2nd shift position with working hours of 12pm to 9pm Monday through Friday.

 Performance Objectives

  • Take inbound calls from patients, insurance or facility during 2nd shift hours (12pm to 9pm)
  • Use company systems for updating insurance, reading denials from EOB, reading claim levels and how payments are applied, correcting insurance information if needed, rebilling claims
  • Being able to communicate clearly with other departments via email when sending accounts for review.
  • Notating accounts in detail so if patient or insurance calls back the next agent can get a good idea on any issues with the account
  • Have a great understanding of ZIRMED to be able to review EOB/claims, take payments and set up payment plans
  • Being able to stay calm when the patient is upset
  • Works patient emails and voicemails and return in a timely manner

Experience Requirements


High School Diploma or equivalent required; customer service experience required; 1-2 years of medical billing a plus; Ability to communicate in a clear, and professional manner; Ability to change and adapt to an ever changing environment.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.  Management maintains the right to assign or reassign duties and responsibilities to this job at any time. Those who fill this position are required to work set hours which are agreed upon based on company needs. Also, those who fill this position may be subject to random background checks, including exclusion compliance inquiries at any point of employment.  

ADVOCATE is located in Powell, Ohio. Powell is among one of the many in central Ohio of a rapidly growing and diverse metropolitan area. The area offers a wide range of affordable housing, many cultural and recreational opportunities, excellent schools, and a strong economy based on government as well as service, transportation and technology industries. Additional information about the Powell area is available at

Advocate Radiology Billing and Reimbursement Specialists, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or identity, national origin, disability status, or protected veteran status.


Requires the successful completion of a background check.

Advocate Radiology Billing
  • Apply Now

    with our quick 3 minute Application!

  • * Fields Are Required

    What is your full name?

    How can we contact you?

  • Sign Up For Job Alerts!

  • Share This Page
logo About Services Techology News Events Login Contact Us